Terms & Conditions

Terms & Conditions

Policy key definitions:

  • "I", "our", "us", or "we" refer to the business, [Business name & other trading names].
  • "you", "the user" refer to the person(s) using this website.
  • GDPR means General Data Protection Act.
  • PECR means Privacy & Electronic Communications Regulation.
  • ICO means Information Commissioner's Office.
  • Cookies mean small files stored on a users computer or device.


Orders are currently despatched 6 days a week. Orders must be received by 3pm 48 hours prior to delivery in order to leave time for freshly baking your items. Some items may require a longer turn-around. All our perishable products are sent to you fresh and securely packed to arrive the day you provided at check out - as such we offer free delivery on orders over £40 and within a 10 mile radius of our place of business.

  • Your order will arrive any time between 9am and 5.30pm on your delivery day.
  • we will try to call you when we are within a 1 hour time limit of you place of delivery.
  • Delivery is not guaranteed for any particular time during the day.
  • Specify "Signature Optional" if you may be out when your package arrives and leave details of where it should be left. This could be an alternative house number, or in a safe place on your property such as in your garage or porch.
  • Please let us know as soon as possible if your order has not arrived within the time frame.

Please note that delivery dates may be affected by public or Bank holidays.


By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you have any queries about these please email us at info@melscakery.co.uk.

These Terms and Conditions and your use of our web site are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.

This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

A Contract between the customer and Mel's Cakery for the sale of our products will only exist once an order has been accepted, at which point the buyers credit/debit card will be charged for the value of the goods dispatched. This does not affect the customer's statutory rights.

Prices and availability of goods is subject to change without notice.

Cancelling An Order:

Due to the perishable nature of some of the products Mel's Cakery will accept any cancelled orders prior to the goods being dispatched from the bakery. If you would like to discuss a cancellation please contact us at info@melscakery.co.uk quoting your Name, Order Reference Number and the date of your order. You will receive email confirmation of the cancellation of your order within 24 hours, excluding weekends and Bank Holidays when you will receive confirmation on the following working day.

Returns/Refund Policy:

If for any reason you are not happy with your Mel's Cakery products we will offer you a full refund. Any returns and refund will be arranged within seven working days of the matter being settled.

Further Advice:

If you need more information on the cakes or products we sell, or have any other queries, please call Business or email info@melscakery.co.uk.


We accept online payment in a secure environment by credit or debit card. We currently accept Visa, Mastercard, Delta, Switch/Maestro, Paypal & Solo. All transactions are shown in £ sterling and are handeled by Paypal.


Deposits are non-refundable as we use the deposit to require specific items/ingredients for your ordered cake. We may be able to make exception in dire circumstances. If a deposit has been made, we will deliver your cake on the day requested and expect full payment on delivery. For cakes over £100 we would require full payment to be made 1 week before cake is due to be delivered. If a deposit has been paid on a wedding cake, we would require full payment to be made 2 weeks before day of delivery.

Conformity of Goods:

We take every care to ensure that the description and specification of our products are correct at the time of going to press.

Customer Complaints:

Any complaints or queries you might have should be addressed info@melscakery.co.uk or 8 Newburgh Terrace, Calver, Hope Valley, S32 3XU.

Disclaimer & Limitations of liability:

Mel's Cakery does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members agents’ directors or employees or for any fraudulent misrepresentation.

To the fullest extent permitted by law and save as provided above, neither Mel's Cakery, nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Mel's Cakery or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

"The limitations of liability in these conditions shall apply equally for the benefit of Mel's Cakery and another associated company of Mel's Cakery as if references to Mel's Cakery included references to each such associated company."

While Mel's Cakery uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Mel's Cakery will not be responsible for any errors or omissions or for the results arising from the use of such information.

While Mel's Cakery takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Further, Mel's Cakery will not be responsible nor liable for your use of any other websites which you may access via links within this website. Mel's Cakery does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Mel's Cakery.

The entire liability of Mel's Cakery under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

Mel's Cakery will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

Mel's Cakery may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of Mel's Cakery.

No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

Copyright and Trademark:

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Mel's Cakery or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may.

  • Copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with Mel's Cakery.
  • Copy print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

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